Yes, the medicine can be delivered at your home or work address.
Please be aware that a responsible representative must be available to accept and sign for the parcel, if you are not the receiver of the parcel . In remote outlying areas, a "to-door" delivery may take longer and a post office delivery may be more efficient.

You will receive a short message service (SMS) with a tracking number for the parcel.
You will be required to sign for the parcel at the parcel counter of the Post office. Please remember that the person collecting the parcel needs to produce their identity document (ID) upon receipt of the parcel. If you do not have a cellular phone, a consultant will contact you, and advise you of the tracking number.

Each parcel is accompanied by a "Delivery Note". This communique states:

• the items that are on file for the next dispatch.
• the number of repeats still available for each item.
• the post office or delivery address to which it is scheduled to be dispatched to.
• the date that the following parcel will be available for collection or delivery.
• the price of the claim submitted to the scheme.

Parcels containing fridge line items (e.g. Insulin), are packaged and dispatched at 17H00 each day.
The parcel is marked as "Refrigerated and Fragile" and sent with ice packs so as to maintain the correct storage conditions.

Medipost Pharmacy, just as any other pharmacy, needs a copy of your doctor\'s original prescription before dispensing any medication. This is a legal requirement.

A repeat prescription expires up to six months from the date written on the prescription.

You will be reminded (in writing and telephonically) to furnish Medipost Pharmacy with a renewed doctor\'s prescription one month before your last repeat is dispatched, and monthly thereafter. Further medication will not be sent until a new prescription is received.

The medication is wrapped in a suitable buffer material so that no breakages occur during transit. All items originally in fragile containers are decanted into plastic containers and labelled appropriately.
Each parcel is sent via overnight courier services and is tracked at every point of movement. A unique tracking number is allocated to each parcel and can be traced with ease.

In cases where the Post Office is used, the nominated person who collects or accepts the parcel is required to sign for the medication and produce their ID document as proof upon receipt.

Medipost has a contract with Speed Services who in turn have a contract with the Post Office to utilise any counter service throughout the country. This is why you do not need to have a post box at a Post Office in order for you to collect medication. Please note that no Post Office slips are issued.

Medipost is committed to keeping your personal details as well as your treatment details confidential. To keep your medication confidential we can deliver your medication to a Post Office counter where you can collect when convenient for you.

Delivery does not need to be to your work or home address only.

You can change your delivery address when you know that you will not be at the address indicated on our system. Please note that Medipost needs to be notified at least 7 working days before your scheduled delivery date. This is a helpful advantage especially when going on holiday.

In accordance with legal requirements, all prescriptions for Schedule 6 and 7 items must comply with the following rules to deem them legal prescriptions:

• The prescription must be written by the doctor on the docor\'s letterhead. The prescription is only valid for 30 days from the date written on it.
• The quantity of the product to be supplied must be written in words and figures.
• The prescription must be signed by the doctor. Only a 30 day supply of the item may be supplied to the patient for every 28 day cycle. This is regardless of the validiy of the prescription in the possession of the pharmacy.
• Only the original prescription can be used to dispense the medication.
• The original prescription must be posted via registered mail allowing sufficient time for the documents to reach the pharmacy.
• The address to which these prescriptions must be sent is:

Medipost, Postnet Suite 43,
Private Bag X1
Queenswood, 0121.

Alternatively, you can liaise with your regional offices to help you send the prescriptions to us.
No photocopies or facsimiles of prescriptions are acceptable. Items will be dispensed once the pharmacy is in possession of the original prescription.